Terms and conditions

Welcome to the site

Access to and use of BOUNSHOES.COM, hereinafter without distinction also Site or Seller, are activities regulated by these General Conditions of Use and Sale (hereinafter the "General Conditions“). Access and use of the Site, as well as the purchase of products, presuppose reading, knowledge and acceptance of these General Conditions.

If you do not agree, in whole or in part, with the General Conditions of the Site, please do not use our website.

Anyone who accesses and uses BOUNSHOES.COM, implicitly declares not to use it for illegal purposes or in any case contrary to the current laws.


Martina Cerracchio with registered office in Via Prisciano 26 - 00136 Rome - Italy, is registered with the Chamber of Commerce of Rome, P.I. 15226811006, hereinafter BOUNSHOES.COM




Access to and use of the Site, including browsing web pages, download product information and purchasing products on the website, are activities conducted by our visitors exclusively for personal use unrelated to any commercial activity, entrepreneurial and professional.

The Site contains hypertext links (hereinafter the "Links“) to other websites that have no connection with the Site itself. BOUNSHOES.COM does not control or monitor these websites and their contents. BOUNSHOES.COM cannot be held responsible for the contents of these sites and the rules adopted by them also regarding your privacy and the processing of your personal data during your browsing operations. Our Site provides Links to other websites only to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the Links does not imply any recommendation or notification by BOUNSHOES.COM for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.


By accessing the Site you will be the one and only responsible for the use of it and its contents. In particular, you will be the one and only responsible for the communication of information and data that are incorrect, false or related to third parties, without them having given their consent, as well as in consideration of an incorrect use of them. Finally, since each material will be downloaded or obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be imputed at BOUNSHOES.COM. The Seller declines all responsibility for any damage deriving from inaccessibility to the services on the Site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and/or telematics, to unauthorized accesses, to alterations of data, to failure and/or malfunctioning of the user's electronic equipment.


All products for sale and contents, in any format, published on the Site, including web pages, graphics, colours, fonts and design of the website, layout, are protected by copyright and any other intellectual property right of Martina Cerracchio and Boun'Shoes and other right holders. Reproduction, in whole or in part, in any form whatsoever, of the Website and its contents is prohibited without the express written consent of Martina Cerracchio. With respect to the use of the Site, you are only authorised to:

  • view the Website itself and its Content;
  • perform all other temporary, non-economic reproduction actions which are considered non-permanent or accessory, integral and essential part of the same visualization of the site and its contents;
  • perform all other browsing operations on the Website that are performed only for legitimate use of the same and its contents.

Any further reproduction must be authorised from time to time by Martina Cerracchio or, if necessary, by the authors of the individual works contained in the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with copyright and other intellectual property rights of Martina Cerracchio and the authors of the individual works contained in the website. The authors of individual works published on the website have, at any time, the right to claim paternity of their works and to object to any deformation, mutilation or other modification of the works themselves, including any act to the detriment of their honour or reputation. You undertake to respect the copyrights of the artists who have chosen to publish their works on the Website or who have collaborated with the latter in the creation of new expressive and artistic forms intended for publication, even if not exclusively on the Website, or which form an integral part thereof. Furthermore, you are not, under any circumstances, authorised to use, in any manner or form whatsoever, the contents of the website and any work protected by copyright and any other intellectual property right.


These General Conditions of Sale (hereinafter also the "Conditions") exclusively regulate the offer, forwarding and acceptance of purchase orders for products on BOUNSHOES.COM and for "Boun'Shoes" branded products (hereinafter "Products" or in the singular "Product") performed through the e-commerce site (hereinafter the "Site") by users qualified as "Consumers". By "consumer" we mean any person who acts on BOUNSHOES.COM for purposes not related to his commercial, entrepreneurial or professional activity, if any.

In view of its commercial policy, the Vendor reserves the right to refuse orders received from parties other than "consumers" and those that are not properly prepared in accordance with these General Conditions of Sale.

Each purchase is regulated by these general sales conditions in the version published on the Website upon transmission of the order by the Consumer.

The following general conditions of sale are an integral part of all our contracts for the sale of goods ,even when the contract is intended to be executed actively, by telephone, verbally, by fax, e-mail or internet.

CONCLUSION OF THE CONTRACT (the order/order confirmation)

In order to place an order of one or more products on you will have to fill out the online order form and electronically send it to the Vendor, via web, following the instructions provided.

The Customer will be requested to read the General Conditions of Sale and the Right of Withdrawal Notice before proceeding with product purchase (by transmission of the order form).

In the order form, shown immediately before the conclusion of the purchase contract, we will provide you with relevant information about the essential characteristics of each product ordered, the price (including all applicable taxes or duties) and shipping costs (therein including any additional costs due to you choosing a different and/or faster type of shipping and delivery than the standard one). The contract will be regarded as concluded when the seller receives a complete, correct order, including all necessary and requested information.

The order form will be filed in our database until the product has been delivered or for such a period as lawfully required.

Transmitting the order form constitutes an obligation to pay the price indicated. In the event of non-payment, the product chosen by the buyer will not be shipped and will be put back on sale after a time limit.

After having concluded the contract, BOUN'SHOES.COM will fulfil your order.

The Seller may not process your purchase orders that do not give adequate guarantee of creditworthiness or are incomplete or incorrect, or if the product is not available. In such cases, the buyer is informed by email that the contract is not effective and that the purchase order has not been processed by the Vendor, and the reasons for this are clearly specified.

The purchase contract related to the Products is executed when the Customer receives the Sellers' confirmation of the order by e-mail. Boun’Shoes therefore reminds consumers to always check with the utmost attention, the accuracy of the information provided.

If you need to change anything on an order – or cancel it, please contact us within a maximum of 12 hours of receiving the order confirmation email. After this period, offered by, changing or cancelling your order will not be possible anymore.

By submitting the order form, you agrees to comply with all the Terms and Conditions on this page in your relations with, and all the additional information contained in If you do not agree with some of the terms contained in the General Conditions of Sale, we invite you not to submit the order form for the purchase of the products.

The Seller reserves the right to make changes to these general sales conditions at any time, at their own discretion and in accordance with current legislation without prior notice. Any amendments shall come into force from the date on which they are published on the Site, and will only apply to sales finalized from that date onwards by consumers who have already expressly accepted them in the new version.


The Products are sold with the features described on the Website and in accordance with the terms and conditions of sale posted on the Site at the time of the order made by the consumer, with the exclusion of any other term or condition.

Although the products are presented with the highest technically possible accuracy, the representation on BOUNSHOES.COM by any means (including, graphic materials, images, colours, sounds) are meant only as mere reference and does not imply any guarantee regarding the characteristics of the Product purchased which may differ from the actual product in the colours, depending on the digital media used by the user (computer screen, smartphone, tablet, tv, etc) for obvious reasons of setting colour of the screen.

The characteristics of the Product depend on the options (if any) selected and will be specified during the purchase procedure and in the final document.

The prices, the Products for sale on the Site and/or their characteristics may be subject to change without notice. These variations operate only for orders not yet confirmed on the date of the variation itself. In any case, before sending the purchase order, the Consumer is invited to check the final sale price.

The prices published on BOUNSHOES.COM are expressed in Euros (€) and include VAT, they may vary as a result of the different options of each product. During the purchase procedure and before forwarding the order, Users are duly informed by the system of possible price changes based on the options chosen and of all commissions, taxes and costs (including any shipping costs) that they will be charged. The final price of the goods will be visible in the shopping cart after entering the user data and will show the price excluding VAT, including VAT, taxes and shipping to the address specified by the customer. As regards the packages, where no quantity appears, it means a package of one piece. The prices are to be considered valid at the time of the order and for products in stock but are not to be considered as binding for the Seller who will have the right to cancel the order at its sole discretion and/or to agree on the variation of the prices themselves.

Once the order has been received, the Seller reserves the right to communicate via e-mail (or, if possible, also via other direct communication channels, such as telephone) if some of the products ordered are not available, proposing the replacement of the unavailable item with a different one chosen by the Consumer. Any differences in price compared to what has already been paid must therefore be paid using the means of payment chosen by the Consumer when ordering. In the event that the Consumer rejects the proposal, the order will be cancelled or partially processed (in the case of orders with multiple items): the amount paid for the missing item will then be refunded, again via the payment method chosen by the Consumer when ordering.

If the words "on backorder" appears when selecting a product, it will mean that the item is not ready for delivery, it will therefore have to be restocked and can be sent to you in about 30-40 days.


If you buy from a country other than Italy or in a currency other than Euro (€), banks and companies issuing payment cards may charge "transaction fees”. These transaction costs may represent a percentage of the amount spent or have a fixed cost. Usually, transaction costs for abroad consist of two parts which together give the total amount that you are charged. These costs can generally vary from 1% to 3%. Although they are very common, some banks or issuers do not apply them at all. In such event the Consumer will be charged for any additional costs deriving from his/her method of payment.


Products displayed on the Website can be purchased by selecting the Products and adding them to the virtual shopping basket. After having selected the PRODUCTS, in order to buy the products placed in the basket, the CUSTOMER will be invited to provide the required data in order to allow the Seller to confirm the order and thus fulfil the contract.

The Consumer will also be asked to choose the method of delivery and payment from among those available on

If during the Product selection procedure on the Site, the Consumer finds that the price of one or more of the Products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and/or promotions at that time in force, due to an obvious technical problem that occurred on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service, by sending an email to .


Details of accepted means of payment are highlighted during the procedure of purchase. Some payment methods may only be available subject to additional conditions or fees.

All payments are independently processed through third-party services. Therefore, Boun’Shoes does not collect any payment information - such as credit card details - but only receives a notification once the payment has been successfully completed.

In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) will be sent by encrypted protocol to Stripe Inc. which provide remote electronic payment services, without third parties in any way having access to the data.

In case payment through the available methods fail or is refused by the payment service provider, the vendor shall be under no obligation to fulfil the purchase order. Any possible costs or fees resulting from the failed or refused payment shall be borne by the User.


With regard to data concerning payments by Credit and Debit Card, Apple Pay, Google Pay, Bancontact, BLIK, EPS, Giropay, the Seller relies on the services of the company Stripe Payments Europe Ltd which adopts technological systems aimed at ensuring utmost reliability, security, protection and privacy when transmitting information via the web.


Until payment of the total purchase price is received by the Owner, any Products ordered shall not become the User's property.


From time to time Boun’Shoes may offer discounts, special promotions that can be used for purchases through the Site. Such promotions or discounts are always subject to the requirements and terms and conditions in the appropriate parts. Promotions and offers are always granted at the sole discretion of the Seller and do not constitute any claim by the Buyer in the future. Depending on the case, discounts and promotions are valid for a certain period of time or while stocks last. Unless otherwise specified, the time limitations of promotions and discounts are related to the time zone of the Seller’s headquarters, as indicated in the contact details in this document.


Promotions and discounts can be offered in the form of Coupons. In the event of a breach of the conditions applicable to Coupons, the Data Controller may legitimately refuse to fulfil its contractual obligations and expressly reserves the right to take action in the appropriate courts in order to protect its rights and interests. Any additional or diverging provisions applicable to the use of the Coupons on the relevant information page or on the Coupons itself shall prevail in any case, regardless of the provisions below. Unless otherwise specified, the following rules apply to the use of Coupons:

  • Each Coupon is valid only if used in the terms and within the period of time specified on the Site and/or Coupon itself;
  • The Coupon can only be used in full at the time of purchase - partial use is not allowed;
  • Unless otherwise specified, Single-Use Coupon may be used only once for purchase;
  • coupons cannot be combined;
  • The coupon must be used within the specified period of validity. After its expiry date, the Coupon will automatically be cancelled. Any possibility to claim rights, including the refund of the value of the Coupon, is excluded;
  • The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and the redeemed value;
  • The Coupon is for non-commercial use only. The reproduction, counterfeiting and marketing of the Voucher are strictly prohibited, as are any illegal activities connected with the purchase and/or use of the Voucher.


The Site informs you about the availability of the Products and the delivery time of the Products, however, such information is to be considered only indicative and not binding on the Seller.

The shipment of the products will take place by the courier chosen by BOUNSHOES.COM that at the time of request will be able to fulfil the order in the shortest possible time, and anyway BOUNSHOES.COM will be free to choose the courier that ensures the best shipping formula. Please pay attention to what is stated in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, and so they are considered fully known and accepted at the time of transmission of the order form.

The delivery of Products in "backorder" - Products that are not in prompt delivery - will take place in about 30-40 days.

For payments made by credit card, you may need to add a business day for any administrative checks: in case of potential irregularities in the payment transaction reported by the information systems, the Seller may request additional documentation from the Consumer to verify the identity and correctness of the purchase transaction.

The shipment of the Products ordered by the Consumer will take place by the means selected by the Consumer, among those available and indicated on the Site at the time of placing the order. The Consumer undertakes to check promptly and in the shortest possible time that the delivery includes all and only the Products purchased and to promptly inform the Seller of any defect of the Products received or of their discrepancy with respect to the order placed, in the absence of such communication the Products shall be deemed accepted.

If the packaging or wrapping of the Products ordered by the Consumer is clearly damaged, the Consumer is invited to refuse delivery: also the Consumer in this event shall report the incident to the Seller.

Qualora non fosse possibile consegnare l’ordine al Consumatore (per mancata accettazione e rifiuto della consegna”) l’ordine verrà rispedito al mittente, nella sede del Titolare. Al rientro della spedizione, l’ordine verrà gestito come “reso sigillato”: verrà processato il rimborso a favore del cliente entro 14 giorni lavorativi, rimborsando sullo stesso mezzo di pagamento scelto in fase d’ordine dal Consumatore l’intero valore degli articoli precedentemente acquistati, ad esclusione di eventuali costi di spedizione, se presenti in fase d’ordine/acquisto. Nel caso in cui la consegna non sia stata effettuata per impossibilità di recapitare l’ordine dopo due tentativi di consegna es. per “destinatario assente” il Consumatore sarà tenuto al rimborso, nei confronti del Venditore, delle spese di spedizione anche ove non presenti in fase d’ordine/acquisto. In tal caso il Venditore avvierà la procedura di rimborso a favore del Consumatore, detraendo i costi delle spese di spedizione dalle somme pagate dal Consumatore per i Prodotti acquistati.

If the Consumer carries out 2 or more purchase orders with the same heading and delivery address in a short period of time (for example, on the same day or in periods of closure of warehouses, such as weekends and public holidays), the Seller reserves the right to make a single shipment (single waybill) including such orders.


All prices include VAT applicable by law and include standard packaging costs and any indirect taxes (if applicable); they do not include the shipping costs that are calculated before the order confirmation sent by the Seller to the Consumer and that the Consumer agrees to pay to the Seller in addition to the price stated on the Site.

Prices do not include taxes and import charges for shipments to non-EU countries.

Currently, the United States has a no-tax policy for imports worth less than $800. Since there are no Boun'Shoes stores in the United States, no further taxation may be required.


Pursuant to and in accordance with the Directive EU 2019/771 and Italian Legislative Decree No. 206/2005 (hereinafter "Consumer Code", as amended by Legislative Decree No. 170/2021), the Seller warrants to the Consumer that the Products will be free of defects in design and material and comply with the descriptions published on the Site (in addition to reasonable expectations of the Consumer), for a period of 2 (two) years from the date of delivery of the Products to the Consumer. It is excluded the application of any guarantee in case of use or washing of the Product that does not conform to that of the Product and the instructions/ warnings provided by the Seller, or reported in the reference documentation, in tags or labels.

The customer, for the purposes of this warranty, is committed to report to every fault and/ or defect of the property with indication of the defect and/or non-compliance found, and at least n. 1 (one) photograph of the Product, the order confirmation sent by the Seller and/or the tax receipt.

Upon receipt of the request, the Seller will assess the defects and non-conformities reported by the Consumer through the customer service and, after carrying out quality checks to verify the actual non-conformity of the Product, will decide whether to authorize the return of the Products by providing the Consumer with an acknowledgement by e-mail to the address provided by the latter during the transmission of the order. An authorization to return the Products shall in no event constitute acknowledgement of the defect or non-conformity, which real existence will be assessed after the Products have been returned.The Products of which the Seller has authorized the return must be returned by the Consumer within 30 (thirty) days of the complaint of the defect or non-conformity, at the following address:

Boun’Shoes, Piazza della Balduina 59 – 00136 Roma RM

In the event of defects or non-conformities, the Consumer shall have the right to the restoration of conformity of the Product by the Seller, by repair or replacement, or to alternative remedies (reduction of price or termination of the contract) in the cases expressly provided for by art. 135-bis of Legislative Decree No. 206/2005.

If the Seller has undertaken to refund the Consumer the price paid, the refund will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, always by e-mail to, the bank details to make the transfer to him and to ensure that the Seller is put in a position to be able to return the sum due.


Subject to the exceptions provided for in Article 59 of the Consumer Code, the Consumer is entitled to withdraw from any contract concluded pursuant to these Conditions, without having to provide any reasons and without any penalty. The return can be exercised within fourteen (14) days, starting from the day of receipt of the products purchased on BOUNSHOES.COM. The Consumer must communicate the return by email to the following address: If the Consumer chooses, instead, to send another declaration of withdrawal, the burden of proving the correct and timely exercise of the right of withdrawal, will be on the Consumer himself.

The shipping costs for returning the product are borne by the buyer.

The return - in addition to compliance with the terms and conditions described in the previous points - is considered to be properly exercised if the following conditions are fully complied with:

  • email or other explicit statement of your decision to withdraw from the contract must be correctly completed and sent to the Seller within fourteen (14) days of receipt of the products;
  • the products must not have been used or opened;
  • the products must be returned in their original packaging, the packaging must be intact;
  • the returned products must be delivered to the shipper within fourteen (14) days from the date of notification to the Seller of the decision to withdraw from the contract;
  • the products must not be damaged.

If the Right of Withdrawal is exercised according to the methods and terms indicated, the Seller shall refund any sums already collected for the purchase of the products in the following ways: the refund will be made using the same payment method previously used by the customer at the time of purchase.

In accordance with art. 57 of the Consumer Code, once the withdrawal from the contract has been exercised, the products to be returned must be delivered to BOUNSHOES.COM within fourteen (14) days from the date on which you communicated to the decision to withdraw from the contract.

In accordance with art. 59 of the Consumer Code, the right of withdrawal is excluded if the Consumer has purchased products packaged or made to measure or customized or that do not lend themselves to be returned for reasons of hygiene or health protection and were opened after the delivery.

The sums will be refunded to the buyer in the shortest possible time and, in any case, within fourteen (14) days from the date on which the Seller has returned the returned Product, which will activate the refund procedures, after verifying that the above terms and conditions have been correctly implemented.

If the terms and conditions for the exercise of the right of withdrawal are not respected, the buyer will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail with which the Consumer will be notified of the non-acceptance of the return, the latter may choose to regain, at its own expense, the Products in the state in which they were returned to the Seller, giving notice to the Seller, in the manner to be communicated. Otherwise, the Seller may withhold the Products, in addition to the sums already paid for their purchase.

If the conditions of the previous paragraphs are not met, the buyer will not be entitled to a full refund of the sums already paid to the Seller. It will, in fact, be responsible for the decrease in value of the returned products. A percentage between 30% and 90% of the amounts paid to the Seller for the purchase of the returned products may be deducted from the refund, as specifically communicated to you by e-mail.

Within 14 days of sending the e-mail with which the sum deducted from the refund will be communicated to the buyer, the latter may choose to regain, at his own expense, the Products in the state in which they were returned to the Seller, giving notice to the Seller, in the manner to be communicated. Otherwise, the Seller may retain the Products and an amount corresponding to the percentage deducted from the refund.

Products that by their nature, consistency or realization cannot be resold (e.g. product specifically made on request etc. etc.) will not be returned.

The previous provisions regarding Returns will not be applied in two different cases:

1.In case of error of BOUNSHOES.COM in entering the order, in the shipment or in the delivery;

2.In the event that BOUNSHOES.COM decides at its discretion, or agrees with the customer, to apply a discipline of greater favour for the customer.

The goods are delivered to our warehouse in Piazza della Balduina 59. The material travels at the risk of the customer even if shipped in free port. Any complaints can be accepted only if notified by e-mail ( with detailed explanation and illustration within four days from the date of receipt of the goods: after this period, any right of complaint expires.


After the return of the products, the Seller shall verify the conformity of the same with the conditions and terms indicated in the previous paragraphs. In the event that the checks are concluded positively, the Seller shall send you, by e-mail, the relative confirmation of acceptance of the products thus returned. In the event that the checks are not concluded positively, the Seller shall inform you, by e-mail, of the existence of a decrease in the value of the returned products, resulting from non-compliance, the conditions of the previous paragraphs. At the same time, the Seller shall also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products; alternatively, the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, as provided for in the previous paragraph.

Whatever the method of payment you use, the refund, in full or in part, is activated by the Seller in the shortest possible time and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and verification of the returned products.

The Seller makes the refund using the same means of payment you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional cost as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order form and who has paid the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be made by the Seller, in any event, to whom the payment was made.


In the event that the Consumer opts for the replacement of the Products purchased, with other Products, the shipping costs for the return and for sending the new product are borne by the Consumer.

The replacement Product will be sent to the Consumer after receipt by the Seller of the returned Product, in the shortest possible time and in any case no later than fourteen (14) days after receipt by the Seller of the returned Product.

If the replacement Product is not currently in the Seller’s warehouse, it means that the item is not ready for delivery, it must therefore be replenished and can be sent to you in about 30-40 days.


The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of the Seller and/or its successors in title, without that access to the Site and/or the purchase of the Products may derive to the Consumer any right on the same.

The contents of the Site may not be reproduced, in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of the Seller.


In order to proceed with the submission of the order and the conclusion of these Conditions, some personal data are requested through the Site to the Consumer. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller and the Data Controller, in compliance with and in compliance with the regulations of Reg. 2016/679/EU - GDPR and the Italian law D.Lgs. n. 196/2003 and s.m.i. - Privacy Code, to execute each purchase made through the Site and, with its consent, for any further activities as indicated in the appropriate privacy policy provided to the Consumer through the Site.

The Consumer declares and guarantees that the data provided to the Seller are correct and truthful.

We remind you to carefully read the Privacy Policy - in order to understand how the Site collects and uses your personal data and for what purposes - which also applies if the user accesses the Site, and uses the related services, but do not acquire any product.


These General Conditions of Use and Sale, without prejudice to the application of the mandatory rules of European derivation to protect the consumer, are governed by Italian law and in particular by the Consumer Code and Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce"). In the case of disputes, the exclusive forum is that of Rome.